EM’s Mission Trip Registration Policy
Thank you for choosing Experience Mission! The registration and payment policy for all group mission trips is outlined below. If you have any questions about the policy, please contact us.
Payment Schedule
| DUE DATE | NON-REFUNDABLE AMOUNT DUE |
|---|---|
| At registration | $100 per-person deposit + $450 Team Tegistration Fee |
| 120 Days Before Trip | 50% of your team's per-person balance + Team Registration Fee |
| 75 Days Before Trip | 75% of your team's per-person balance + Team Registration Fee |
| 30 Days Before Trip | 100% of the total balance |
Percentages are cumulative: by each milestone, your team's total payments should equal that share of the balance, not an additional amount stacked on top of the last payment. (see cancellation policy below for credit availability)
Registration Priority
EM can only reserve spaces for teams who complete registration and pay the per-person deposit. Each trip has a maximum number of spots per week, filled first-come, first-served as teams finish the registration process.
Team Size Changes
You may increase your team size at any time, as long as space is available. If you decrease your team size for any reason, the funds already paid toward reduced spots are non-refundable.
NOTE: All funds paid to date are fully transferable to a replacement team member.
Payment Methods
You can pay for your mission trip online by CREDIT CARD (4.5% processing fee) or EFT BANK TRANSFER / eCheck (1% + $5 fee). You may also pay by CHECK, mailed to "Experience Mission, P.O. Box 719, Port Hadlock, WA 98339."
Please include your team's 4-digit Team ID with any mailed check.
Trip Cancellation Policy
If Experience Mission Cancels Your Trip
If EM cancels your trip, at our discretion, due to not meeting the minimum team size, or because of terrorism, civil unrest, natural disaster, pandemic, or another extraordinary event and your team isn't willing or able to transfer to another available location in the same calendar year, all funds paid (except the team registration fee and per-person deposits) are credited toward a future Experience Mission trip.
If Your Team Withdraws From the Trip
If your team withdraws by your own choice, all funds paid are non-refundable. You may qualify for a partial credit toward a future EM trip, depending on the timing and conditions of the withdrawal. PLEASE NOTE: No credits will be issued within 30 DAYS of your trip's start date.
Refund Policy
As a general policy, EM does not issue refunds. The one exception is in the case of accidental overpayment caused by an error from a team's finance department. If this happens, we are happy to make it right.
Team size reductions or alterations do not qualify for a refund and will only be considered for a partial credit, reviewed on a case-by-case basis. Credits are not offered for changes made within 30 days prior to your trip's start date.
Why Mission Trip Payments Are Non-Refundable
When your team partners with EM, our staff invests real time and energy year-round preparing for your trip and supporting your team. Non-refundable payments cover the organizational costs tied to your trip and the upfront commitments we've already made to the community and field partners before your team arrives. Here's how that investment shows up:
- We build long-term partnerships. EM maintains ongoing relationships with local partner churches and ministries, creating an environment where the people served by mission teams are encouraged, honored, dignified, and leading the long-term vision for their own community.
- We plan every detail, team by team. EM handles housing, meals, safety protocols, training, and debrief materials for each team, and recruits and trains excellent field staff to lead and run every trip.
- We prepare the ground before you arrive. EM staff and local Community Partners set up work projects and service opportunities well in advance. Last-minute withdrawals or major team-size cuts within 30 days of departure directly affect our commitments to Community Partners, local churches, schools, and ministries, and leave little time to fill the spaces your team leaves behind.
- We stay with you year-round. EM takes seriously our role as your partner in ministry, answering questions, providing pre-trip checklists and preparation materials, handling registrations, waivers, and background checks, and helping adjust your trip when needed.
We see ourselves as your advocate and guide from the moment we first connect about partnering together! This personal touch is part of what makes every mission trip meaningful, both for your team and for the people you serve alongside.
Questions? Please contact us and we will answer your questions you have about your mission trip!
Frequently Asked Questions
What happens to our money if our team can't fill every spot?
If you reduce your team size, the funds already paid toward the departed member's balance become non-refundable, but they're fully transferable to a replacement team member. You can also increase your team size at any time, as long as space is still available.
Can we get a refund if our team withdraws from a mission trip?
Payments are non-refundable donations, but a team that withdraws by its own choice may qualify for a partial credit toward a future EM trip, depending on timing. No credits are issued within 30 days of the trip start date.
What happens to our payments if Experience Mission cancels the trip?
If EM cancels a trip and your team can't transfer to another location in the same calendar year, all funds paid (except the team registration fee and per-person deposits) are credited toward a future Experience Mission mission trip.
What payment methods does Experience Mission accept?
EM accepts credit card (4.5% processing fee), EFT bank transfer/eCheck (1% + $5 fee), and check by mail to P.O. Box 719, Port Hadlock, WA 98339. PLEASE include your team's 4-digit Team ID with any mailed check!
Does Experience Mission ever issue a refund instead of a credit?
As a general policy, EM does not issue refunds. Most payments from canceled trips convert to a future-trip credit, not cash back. The one exception is accidental overpayment caused by an error from your group's finance department; if that happens, we're happy to make it right. Team size reductions are reviewed case-by-case for a partial credit, not a refund, and no credit will apply to changes made within 30 days of your trip's start date.
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